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At NicVape, our mission states that we will provide the highest quality e-liquids and vaping products, while maintaining policies and procedures that set the standard for quality control, exacting production, and stellar customer service.We want
every interaction you have with NicVape to be a great one - from your first visit to our site, to your most recent purchase. We understand that you have many choices when it comes to purchasing vaping products, and we're going to do whatever we can to earn the right to be your choice for Premium E-Liquids, DIY and Vaping Supplies.
While we can't promise you that there will never be an issue with any of the many orders we process and ship out each day, we do promise you that we, as individual employees and as a company, are committed to being transparent in our practices, resolving any issues timely and effectively, and graciously treating you with the respect and dignity that you deserve. As vapers, we are proud to be able to earn our living doing what we love, in a community that we cherish, and know very well that without you, our loyal customers, that none of this is possible.
If you have any question, needs or concerns, or would just like to tell us how we're doing, we would love to hear from you. Our Customer Service Team is available Monday through Friday, from 8:00am –
4:30pm (Eastern Time) at
or via email at CustomerService@NicVape.com .
We are here
for you! We are thankful, and we’re glad you visited our website today. Come back often! You’ll
find new content weekly to help you stay informed and engaged.
The NicVape Team